Global Certificate Course in Psychological First Aid for Crisis Hotlines
-- viewing nowThe Global Certificate Course in Psychological First Aid for Crisis Hotlines is a comprehensive program designed to equip learners with essential skills for career advancement in the mental health industry. This course highlights the importance of providing psychological first aid during critical situations, emphasizing the role of crisis hotlines in supporting individuals in distress.
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Course details
• Introduction to Psychological First Aid: Understanding the basic principles and concepts of psychological first aid and its importance in crisis hotline settings. • Assessing the Needs of Callers: Learning how to assess the needs of callers, identify their symptoms, and determine the appropriate course of action. • Effective Communication Skills: Developing effective communication skills, including active listening, empathy, and rapport-building, to create a supportive environment for callers. • Crisis Intervention Techniques: Exploring crisis intervention techniques, such as problem-solving, coping strategies, and safety planning, to help callers manage their immediate crisis. • Suicide Risk Assessment and Management: Understanding the principles of suicide risk assessment and management, including lethal means safety, and developing the skills necessary to respond effectively to suicidal callers. • Cultural Competence in Crisis Hotlines: Developing cultural competence, including understanding the impact of culture on mental health and suicide, and learning how to provide culturally sensitive care. • Self-Care for Crisis Hotline Responders: Understanding the importance of self-care for crisis hotline responders, including stress management and burnout prevention strategies. • Legal and Ethical Considerations: Exploring the legal and ethical considerations of crisis hotline work, including confidentiality, informed consent, and reporting requirements. • Best Practices in Crisis Hotline Work: Learning about best practices in crisis hotline work, including quality assurance, program evaluation, and continuous improvement. • Case Management and Referrals: Developing the skills necessary to provide case management and referrals to callers, including coordinating with other service providers and following up with callers.
Career path
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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