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Certificate Programme in Conversational Design for Chatbots

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The Certificate Programme in Conversational Design for Chatbots is a vital 10-unit course addressing the surging industry demand for intelligent user interfaces. As businesses increasingly adopt AI-driven communication, this program equips learners with essential skills in dialogue architecture, UX strategy, and natural language processing fundamentals.

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์ด ๊ณผ์ •์— ๋Œ€ํ•ด

By mastering these competencies, professionals can design seamless, human-centric interactions that enhance customer satisfaction and operational efficiency. This certification serves as a powerful catalyst for career advancement, enabling graduates to secure high-value roles in tech, marketing, and customer service sectors. It bridges the gap between technical development and user experience, ensuring learners are prepared to lead in the rapidly evolving landscape of conversational AI and digital engagement strategies.

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์–ด๋””์„œ๋“  ํ•™์Šต

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์™„๋ฃŒ๊นŒ์ง€ 2๊ฐœ์›”

์ฃผ 2-3์‹œ๊ฐ„

์–ธ์ œ๋“  ์‹œ์ž‘

๋Œ€๊ธฐ ๊ธฐ๊ฐ„ ์—†์Œ

๊ณผ์ • ์„ธ๋ถ€์‚ฌํ•ญ

  • Introduction to Conversational Design
  • User Personas and Journey Mapping
  • Dialogue Flow and Scripting
  • Conversational UX Principles
  • Natural Language Understanding Basics
  • Chatbot Personality and Tone
  • Multi-Channel Design Strategies
  • Testing, Evaluation, and Iteration
  • Analytics and Performance Metrics
  • Ethics, Accessibility, and Best Practices

๊ฒฝ๋ ฅ ๊ฒฝ๋กœ

Graduates of the Certificate Programme in Conversational Design for Chatbots are well-positioned for the UK's growing AI and customer experience sectors.

The following roles represent typical career pathways with estimated market share distribution.

Conversational AI Designer - 30% Chatbot Developer - 25% UX Writer - 20% Customer Experience Manager - 15% AI Product Manager - 10%

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์™œ ์‚ฌ๋žŒ๋“ค์ด ๊ฒฝ๋ ฅ์„ ์œ„ํ•ด ์šฐ๋ฆฌ๋ฅผ ์„ ํƒํ•˜๋Š”๊ฐ€

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์ž์ฃผ ๋ฌป๋Š” ์งˆ๋ฌธ

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ํš๋“ํ•  ๊ธฐ์ˆ 

User Research Dialog Design Conversation Flow Chatbot Testing

์ฝ”์Šค ์ˆ˜๊ฐ•๋ฃŒ

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์ƒ์„ธํ•œ ์ฝ”์Šค ์ •๋ณด๋ฅผ ๋ณด๋‚ด๋“œ๋ฆฌ๊ฒ ์Šต๋‹ˆ๋‹ค

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๊ฒฝ๋ ฅ ์ธ์ฆ์„œ ํš๋“

์ƒ˜ํ”Œ ์ธ์ฆ์„œ ๋ฐฐ๊ฒฝ
CERTIFICATE PROGRAMME IN CONVERSATIONAL DESIGN FOR CHATBOTS
์—๊ฒŒ ์ˆ˜์—ฌ๋จ
ํ•™์Šต์ž ์ด๋ฆ„
์—์„œ ํ”„๋กœ๊ทธ๋žจ์„ ์™„๋ฃŒํ•œ ์‚ฌ๋žŒ
London School of Planning and Management (LSPM)
์ˆ˜์—ฌ์ผ
05 May 2025
๋ธ”๋ก์ฒด์ธ ID: s-1-a-2-m-3-p-4-l-5-e
์ด ์ž๊ฒฉ์ฆ์„ LinkedIn ํ”„๋กœํ•„, ์ด๋ ฅ์„œ ๋˜๋Š” CV์— ์ถ”๊ฐ€ํ•˜์„ธ์š”. ์†Œ์…œ ๋ฏธ๋””์–ด์™€ ์„ฑ๊ณผ ํ‰๊ฐ€์—์„œ ๊ณต์œ ํ•˜์„ธ์š”.
์ƒˆ ๋“ฑ๋ก
4.8

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