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Certificate Programme in Conversational Design for Chatbots

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The Certificate Programme in Conversational Design for Chatbots is a vital 10-unit course addressing the surging industry demand for intelligent user interfaces. As businesses increasingly adopt AI-driven communication, this program equips learners with essential skills in dialogue architecture, UX strategy, and natural language processing fundamentals.

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AboutThisCourse

By mastering these competencies, professionals can design seamless, human-centric interactions that enhance customer satisfaction and operational efficiency. This certification serves as a powerful catalyst for career advancement, enabling graduates to secure high-value roles in tech, marketing, and customer service sectors. It bridges the gap between technical development and user experience, ensuring learners are prepared to lead in the rapidly evolving landscape of conversational AI and digital engagement strategies.

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CourseDetails

  • Introduction to Conversational Design
  • User Personas and Journey Mapping
  • Dialogue Flow and Scripting
  • Conversational UX Principles
  • Natural Language Understanding Basics
  • Chatbot Personality and Tone
  • Multi-Channel Design Strategies
  • Testing, Evaluation, and Iteration
  • Analytics and Performance Metrics
  • Ethics, Accessibility, and Best Practices

CareerPath

Graduates of the Certificate Programme in Conversational Design for Chatbots are well-positioned for the UK's growing AI and customer experience sectors.

The following roles represent typical career pathways with estimated market share distribution.

Conversational AI Designer - 30% Chatbot Developer - 25% UX Writer - 20% Customer Experience Manager - 15% AI Product Manager - 10%

EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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SkillsYoullGain

User Research Dialog Design Conversation Flow Chatbot Testing

CourseFee

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FastTrack £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode £99
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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CERTIFICATE PROGRAMME IN CONVERSATIONAL DESIGN FOR CHATBOTS
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London School of Planning and Management (LSPM)
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05 May 2025
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